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Area Cross-functional

Communicating Effectively With Foreign Partners

How to bridge cultural differences and improve international collaborations

Communicating Effectively With Foreign Partners

Data: 12 June 2018 | 9.00 - 17.00

Sede: Hotel Melià – Milano

Lingua: English

Docenza: Sophie Le Cam-Leventhal

*Quota: € 850 + IVA

*Early bird: 22/05/2018


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Introduction

As a life science company, you have to do business in a global environment. Whether your company is expanding its activities beyond its borders, dealing with regulatory agencies or other foreign partners, or welcoming international colleagues, you will be faced with the challenge of communicating differently.
Beyond language, to be successful, your staff will need to develop a global mindset. They will have to be aware of the major cultural differences between them and their foreign counterparts and how to adjust to them. They will need to know how to behave, lead meetings, and even manage foreign teams.
Companies whose staff is not aware of these intercultural issues may not only miss business opportunities but also create long-lasting misunderstandings.

Who should attend?

Anyone in the company who needs to communicate with a foreign partner: from assistants who need to use the correct tone in emails to managers and executives who want to build good relationships with new collaborators.

Programme

Morning
• Introduction to the field of intercultural communication and to the issues at stake (lecture & exercises)
• The main characteristics of your own culture, work values and attitudes (exercises)
• Discovery of the barriers to intercultural communication and how to eradicate nonverbal miscommunication (lecture & analyze of contextual narratives)

Afternoon
• What you need to know about your foreign partners (lecture & exercises)
• How to concretely communicate with foreign partners both face-to-face and using technologies (exercises)
• How to manage a foreign staff (analysis of contextual narrative

Type of Training

This is an interactive workshop based on a combination of short lectures, discussions, and individual and group study cases adapted to the specific needs of the group.

At the end of the training, you will be able to:

  • Identify cultural differences
  • Adapt to the values and customs of your partners
  • Apply your new knowledge to communicate in different situations, such as phone conversation, email, meetings, presentations and negotiations
  • Manage in an intercultural environment

Lecturer’s bio

Sophie Le Cam-Leventhal is a specialist in international and intercultural communication.
She has a Ph.D. in American studies and a Master’s Degree in communication from La Sorbonne. She has been working with American organizations on both sides of the Atlantic for more than 20 years. She also worked for the Japanese communication group Fujisankei. She currently teaches and consults in intercultural communication and American culture.